Responsive Questions regarding tour details or tour bookings are responded to as soon as possible, but no longer than within 24 hours. You have a keen awareness of any hazards and clearly explain issues related to personal safety. Where changes due to weather or other circumstance are possible, they are noted in the tour description. All information in your tour guide profile and tour description pages are accurate and up-to-date. Full Information You believe in full and complete disclosure. In the event that a customer expresses dissatisfaction with their experience, you respond to the complaint in an appropriate manner - even if the complaint is groundless. You believe that it is best to under promise and over deliver. You accept that you have total responsibility for your customer's happiness and safety. You understand that everything you say and do is a reflection of you, your country and your culture. To that end, you always act in a friendly, calm but professional manner. Professionalism You are a professional, whose primary concern is to provide your customers with unique travel experiences. As a Tour Guide, you agree to uphold the following principles: 1. In order to maintain the integrity of the ToursByLocals community of Tour Guides and to ensure that our mutual customers have consistently great experiences, Tour Guides adhere to the following Business Principles.
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